Privacy Policy
Last updated: 15 Oct 2025
At TravelMedX (“we,” “us,” “our,” or the “Platform”), your privacy is our top priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, use our mobile applications, or access our services related to medical tourism and healthcare facilitation.
By using our Platform, you consent to the practices described in this Policy. If you do not agree with any part of this Policy, please discontinue using our services.
1. Information We Collect
We collect several types of information to provide, improve, and personalize our services.
1.1 Personal Information
When you register or use our services, we may collect:
Full name, contact number, and email address
Date of birth, gender, and nationality
Medical history or records (only when voluntarily provided)
Passport or travel document information (if booking assistance is required)
Payment or billing information (processed securely via third-party providers)
1.2 Non-Personal Information
We may automatically collect:
Browser type, operating system, and IP address
Device information and access timestamps
Website usage data (pages visited, actions taken, time spent)
Cookies and tracking technologies for analytics and preferences
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our services
Facilitate communication between patients and medical providers
Process bookings, payments, and travel arrangements
Customize user experience and website content
Send notifications, updates, and marketing (where permitted)
Maintain security, prevent fraud, and comply with legal obligations
3. Sharing of Information
We may share your data with trusted parties as outlined below:
Medical Providers: To arrange consultations, treatments, or appointments.
Travel Partners: To assist with flights, hotels, or transport.
Payment Processors: To securely handle transactions.
Service Providers: For hosting, analytics, or customer support.
Legal Authorities: When required by law, regulation, or court order.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies to:
Keep you logged in
Store preferences and settings
Measure site performance and usage
Display personalized content and ads
You may disable cookies in your browser settings, but some features of the website may not function properly without them.
5. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this Policy
Comply with legal, tax, and accounting requirements
Resolve disputes or enforce agreements
When data is no longer required, it will be securely deleted or anonymized.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your information against loss, theft, misuse, and unauthorized access.
These include encryption, secure servers, and limited employee access.
However, please note that no system is 100% secure, and we cannot guarantee absolute data security.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access and obtain a copy of your personal data
Request correction or deletion of inaccurate data
Withdraw consent or object to processing
Request data portability
Lodge a complaint with a data protection authority
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our Platform may contain links to third-party websites or services.
We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any external sites you visit.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect or store information from minors.
If we become aware that a child has provided personal data, we will take steps to delete it promptly.
10. International Data Transfers
Your data may be transferred to and processed in countries outside your residence, including those that may have different data protection standards.
By using our Platform, you consent to such transfers where necessary for service delivery.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The revised version will be posted on this page with an updated “Last updated” date.
We encourage you to review it regularly.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at:
TravelMedX – Medical Tourism Platform
📧 support@travelmedx.com
🌐 https://medical-tourism.devstormtech.com
